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Smart Hotel System
Smart Door Signage
Innovative door signage make
hotel services smart.
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Smart Touch Switch
Excellent touch switch offers totally different use experience.
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Smart Hotel Lock
Make the guest feeling extreme secure and comfortable.
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Smart Home System
Smart Door Lock
Easy control the entrance of home
and know the status in real time.
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Smart Doorphone
Smart intercom with the
vistor wherever you are.
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Company
About Protemtec
We designing and manufacturing innovative smart products
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News Release
To get latest updating and new
progress of the company
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Quality Report
All process under strict control
to ensure high quality products
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Our R&D teams
One of the best innovative and experienced team of the industry
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Support
Download
To download the products documents and APP.
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To learn more about the smart
products and the solution.
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FAQs
Get answer for the common
question of daily use.
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Partnership
Partnership
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Partnership
OEM / ODM
Flexible customzized service available and welcomed.
OEM / ODM service
Service
Good service is very important,
to see what we can offer.
Service
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After-sales service
Warranty / Return / Replacement Policy
By-Touch Solution Co.,Limited much values your business and always attempts to provide you the best service.
Warranty Policy
By-Touch provide 2-years whole free warranty for the failure product under normal use.
Return Procedures
Please read our warranty policy first before sending items back to the reseller.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your reseller to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and screws.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found in working order, we will return the same item received. However customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade according the market after 14 days after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand for more than two times replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorization.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by By-Touch Company.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or resellers are responsible for the shipping cost the product back to customers, customers should assume the shipping cost send the product to the point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit for customer’s personal expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still in warranty limit.
Repair Service Out Of Warranty
We provide extra repair service for the product out of warranty with chargeable. The charge will be included the accessory material charge and service charge under the uniform spares price list provided by By-Touch solution company.
Repaired product out of warranty will obtains 1 year warranty from the date of the product back to customers.
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After-sales service
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Contact Us
+86 -755 3661 4049
+86 -755 2816 4206
sales@protemtec.com
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